Customer Service Specialist

Minneapolis-St Paul Metro Area, MN
Full Time
Membership
Mid Level
Location: Hybrid – Minneapolis-St Paul Metro Area, with regular in-office work required (office is located in St Paul)
Application Deadline: Open until filled
Anticipated Start Date: May 2026

Position Summary: The Customer Service Specialist serves as a frontline ambassador for Pheasants Forever and Quail Forever, delivering high-quality service to members, donors, chapter volunteers, and supporters. This role is responsible for responding to inbound phone and email inquiries, resolving membership-related issues, and ensuring accurate, timely updates within the organization’s CRM system.

This position plays a key role in creating a positive and consistent member experience by providing clear communication, accurate support, and dependable follow-through while supporting the day-to-day operations of the Membership & Annual Giving team.

Primary Responsibilities:
Customer Service & Member Support
  • Provide timely, professional support via phone and email to members, donors, supporters, chapter volunteers, and internal partners.
  • Respond to member and donor inquiries, including profile updates, order issues, AutoPay questions, cancellations, and account support.
  • Support AutoPay and other recurring giving programs by processing payment updates and renewals and resolving related issues.
  • Conduct outbound follow-up as needed to resolve inquiries, benefit questions, and fulfillment issues.
Systems & Data Support
  • Maintain accurate member and donor records in Microsoft Dynamics 365 (CRM) system to ensure data integrity and continuity of service.
  • Use CRM and other tools to research and resolve requests and document outcomes.
  • Identify recurring service trends and share feedback with supervisors to support process improvements and workflow updates.
Fulfillment & Operational Support
  • Follow established workflows and use templates and knowledge resources to deliver consistent service and reduce rework.
  • Support the Membership & Annual Giving team with periodic operational tasks and special projects as assigned.
  • Resolve Elite and other premium membership benefit or fulfillment needs by providing status updates, coordinating with internal teams or vendors, and closing items promptly.
Events & Organizational Support
  • Provide customer service support at select national events, including staffing membership booths and assisting event attendees as needed.
  • Provide additional coverage during peak periods (e.g., campaigns, website changes, seasonal volume) to maintain service levels and response times.
  • Collaborate with team members and internal partners to support department priorities and organizational initiatives.
Required Qualifications:
  • High school diploma or equivalent required; post-secondary coursework or degree preferred.
  • Minimum of 3 years of experience in customer service, member services, call center, or support-related role.
  • Strong communication skills with the ability to engage with diverse audiences.
  • Comfort working with databases or CRM systems and ability to learn new tools and processes quickly.
  • Strong attention to detail, organization, and follow-through.
  • Ability to manage multiple tasks and maintain service quality in a fast-paced environment.
Preferred Qualifications:
  • Interest in conservation, wildlife, or mission-driven organizations.
  • Experience working in a nonprofit, membership-based, or customer-facing organization.
  • Familiarity with Microsoft Dynamics 365 CRM systems or comparable system
Salary: Salary range of $45,000-$55,000 + benefits (see our benefits summary at www.pheasantsforever.org/jobs). Commensurate with qualifications and experience.

To Apply:  Please combine a cover letter, resume, and three (3) references into a single Word document or PDF before uploading as part of your application on our recruitment website. 
 
Pheasants Forever, Inc and Quail Forever is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.
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